Fred
Co-Owner
What I like about IT
Information technology is a never ending puzzle, always evolving and each day more challenging.
What I bring to the table
Over 20 years of Information Technology experience and an Information Technology degree at R.I.T. I'm easy to work with, I have good judgment and spot on intuition.
What I like to do
Play basketball with my kids and golf with my wife.
Sue
Co-Owner
What I like about IT
I love how technology can help people and businesses be more successful and enjoy sharing in our clients successes!
What I bring to the table
Thorough understanding of real world solutions. Understanding technologies and the ability to explain solutions to non technical people. Corporate Information Systems Management experience. MBA at Rochester Institute of Technology with concentrations in Information Technology and e-Commerce
What I like to do
Volunteering in the community, golfing, running, family activities, walking our Coton de Tulear - Bubba (puppy)
Rich
Chief Operating Officer
What I like about IT
Technology is everywhere. I love the challenge of helping people of all skill levels understand and benefit from technology in not only the business world, but in their everyday life
What I bring to the table
Over 30 years of consulting, operations, and leadership in software consulting and information technology. Electrical Engineering degree from Syracuse University and Computer Science Masters from RIT. I strive to create efficiency in the workplace as well as create a common language to bridge the gap between people who "speak IT" and people who do not
What I like to do
Enjoy every moment possible with my wife and two boys. Also enjoy bike riding and playing piano.
Jenn
Marketing Manager
What I like about IT
I love the challenge of learning about this complex and ever-changing field that advances in real time. We help our clients leverage technology in ways that make their lives easier every day.
What I bring to the table
I have over 13 years of experience in marketing, advertising, and public relations for B2B and B2C companies with emphasis on manufacturing, health and wellness, and the online coaching industry.
What I like to do
Outside of work, I enjoy expanding the varieties of plants (specifically irises, lilies, and dahlias) in my gardens, refinishing furniture, and spending time with my family.
Skyler
Sales Development Representative
What do you like about IT?
What I like about IT is that, it's constantly changing, with new technologies and trends that shape the world!
What do you bring to the table?
I bring 8 years of customer service, some sales and a marketing degree from Niagara University.
What do you like to do?
In my free time I love collecting and listening to vinyls, hanging out with my friends, and family, and being outside! I also enjoy a few EDM festivals each summer!
Reed
Technical Operations Manager
What I like about IT
Technology makes our working lives easier. Helping others to understand what Information Technology could do for them is my favorite aspect of IT.
What I bring to the table
10 Years of customer service experience. A strong understanding of workstations and how our customers interact with their machines every day.
What I like to do
I am a gaming community manager, a member of local Ultimate (Frisbee) organizations, and I enjoy painting and the arts
Wendy
Administrative Assistant
Seriously, I have over 20 years of accounting experience, most of them in the IT industry.
I take pride in my accuracy and attention to details. I enjoy working as a team and helping with anything I can.
Jake
Systems Engineer
What I like about IT
Information Technology is always changing. Understanding new technology is a rewarding experience.
What I bring to the table
5 years of IT and customer service experience. Including knowledge of workstation hardware, audio equipment, camera systems, and encryption.
What I like to do
I enjoy building and maintaining gaming computers, playing video games, writing and recording music, and fishing.
Aaron
Systems Engineer
What I like about IT
The modern world requires technology in nearly everything we do. I like that this creates opportunities that differ between systems, environments, and specific business needs. This allows me the ability to learn and do something different each day to help others overcome their IT challenges.
What I bring to the table
Over 10 years of technical experience that ranges from customer service and application support to the installation, configuration, and management of a myriad of systems across multiple industries and fields of business.
What I like to do
When I’m not enjoying gaming, movies, and other forms of entertainment, I can typically be found enjoying the great outdoors or spending time with loved ones.
Connor
Technology Solutions Expert
What I like about IT
What filled entire rooms now fits in your pocket, in your lap, on your wrist, and in your car. Soon they will be our cars, our planes, our space stations, and in some instances, be our arms and legs. I'm just along for the ride; that’s what I like.
What I bring to the table
I bring over 6+ years of IT Support and Customer care experience.
What I like to do
I love gaming, either regular or Virtual Reality, and I love reading and writing science fiction.
Chris
Technical Account Manager
What I like about IT
That I have a part providing services that allow people to share ideas and lives with others anywhere in the world instantaneously.
What I bring to the table
25+ years in managed IT services
What I like to do
I am a simple homebody who loves hanging out with my wife, 2 daughters and the dog and cat. I enjoy camping with the family and am the biggest Buffalo Sabres fan this side of town!
Nicholas
Technical Account Manager
What I like about IT
I love the ever changing landscape that constantly presents a challenge as well as an opportunity to learn.
What I bring to the table
I bring an excited, curious and fresh mind to the team to hopefully help in the team's future!
What I like to do
I enjoy playing/recording video games.
Eric
Deployment Coordinator
What I like about IT
Everything we interact with on a daily basis has something to do with IT, from smartphones to smart devices. I find that having a good understanding of IT helps not only in a working environment, but also at home when the kids want to log into a new device. I like that I can better manage my home life while leveraging IT.
What I bring to the table
I have over 18 years in the service industry. I was an owner operator, which has allowed me to develop a systems thinking approach to problem solving. Working from the ground up has helped me develop the proper communication skills required to effectively speak with customers.
What I like to do
I enjoy time off with my family. I have four small children, and when we are able to get outside and explore, that's where you will find me. I spend a lot of time cruising the canal and cycling the canal paths.
David
Technology Solution Expert
What I like about IT
Technology drives every facet of our lives on a day to day basis and it is ever changing. I like that IT offers as many rewards as it does challenges and no two days are ever the same in the world of IT.
What I bring to the table
Over 20 years of IT experience ranging from technical/end-user support to application support and help desk management.
What I like to do
Enjoy woodworking,traveling the country with my wife to see Yankee games and spending time with my kids and grandkids.
Titus
Technology Solutions Expert
What I like about IT
As someone who likes to look at issues with many different angles, IT interests me because there seems to be almost no limit to the amount of ways you can reach a solution.
What I bring to the table
I bring to the table a fresh perspective to the field and a dedication to customer satisfaction, quick problem solving, and providing optimal solutions.
What I like to do:
In my freetime I enjoy learning about new technologies, history, working on my home computers, and playing simulation games.
Peter
Technology Solutions Expert
What I like about IT
I like that the IT career field is always evolving. It is impossible to stagnate as there is always moving gears and updates in hardware and software.
What I bring to the table
With my 6 years experience in the US Army in Military Intelligence, I have maintained a mindset that is disciplined and hard set on values including integrity and respect while holding a baseline understanding of CyberSecurity and the IT world.
What I like to do:
I enjoy gaming, working out, and expanding my knowledge in my field when I'm not working. I have always been a PC enthusiast, and my interest in IT developed from my interests in computers.
Steve H
Senior Systems Engineer
What I like about IT
I really love technology and how things interconnect. And the feeling you get by making something work the way you want it to is great.
What I bring to the table
20+ years of IT experience with 10+ years of that in management.
What I like to do (outside of work):
I am a Private Pilot and enjoy flying and traveling. I also enjoy anything outdoors in the warmer months.
Edward
Technology Solutions Expert
What I like about IT
There are always new, fun things to learn, and all of it has to work together. In IT, every day brings interesting challenges and creative solutions.
What I bring to the table
I have 3+ years of customer service experience and a degree in Network and Computer Security. I bring a methodical mindset, and a passion for making things work.
What I like to do (outside of work):
I enjoy new experiences and learning new things. I also enjoy board games and card games, rock climbing, and 3d design.
Jeremy
Technology Solutions Expert
What I like about IT
I love that it requires analytical thinking. It's fun to troubleshoot why something isn't working. When the problem finally gets resolved it's a great feeling!
What I bring to the table
I bring care and compassion carried over from my previous work experiences. Not everyone needs to be an IT guru to solve something. We work together and get things fixed without making anyone feel incapable!
What I like to do (outside of work):
I sound like an IT nut but I do this for fun. This is my hobby and I'm constantly researching or reading articles on the vast fields involved in IT. Otherwise, I love to spend time with my family and enjoy the outdoors!
Daniel
Technology Solutions Expert
What do you like about IT?
In our modern world, which depends on technology so much, IT allows us to
decrease the physical distance between us and create infrastructure for a
better world.
What do you bring to the table?
A Bachelor's degree in Computing Security (Cybersecurity) from RIT, two
years of customer service experience, and a passion for learning and growth.
What do you like to do?
I like hanging out with friends, and family, camping, playing complicated
board games like Robo Rally, and video games.
Timothy
Technology Solutions Expert
What do you like about IT?
Arthur C. Clarke once said that any sufficiently advanced technology is indistinguishable from magic. What I like about IT is that I can be a wizard in modern times and living people today will still stand in awe as they once did in ye olden days at the show of mysticism.
What do you bring to the table?
Another of Clarke’s sayings is that the only way to discover the limits of what is possible is to go just a bit beyond them. That is what I bring to the table, I have the will and knowledge to go beyond reasonable expectations and find novel solutions to obscure and unsolved problems.
What do you like to do?
I enjoy immersing myself in incredibly complex and difficult simulations and scenarios. Taking on challenges I’ve never faced in domains I’ve not traversed or at scales I’ve not surmounted is where I find great satisfaction.
Luke
Technology Solutions Expert
What do you like about IT?
IT involves multiple different roles & skill sets, which allows you to find specific strengths and areas that match you best. It also means that working in IT never gets stale or repetitive.
What do you bring to the table?
Bachelors of Science in Cyber Security & Computer Science, alongside a growth-oriented mindset and a drive to learn.
What do you like to do?
Running, reading, maintaining/tinkering with computer hardware, retro systems, and cooking.
Kenny
Technical Dispatcher
What do you like about IT?
I like how IT is always evolving. I love learning about the new technology that comes out all of the time.
What do you bring to the table?
I bring many years of customer care and compassion from my previous work experiences.
What do you like to do?
When I'm not working you'll find me outside flying a paraglider or taking wildlife photos.